I can’t see the Report as Phishing add-in in the Outlook Client.

Problem: 

When you log in to your Outlook web client, the IRONSCALES add-in appears, however, the add-in does not appear in the Outlook client.

OWA:

Outlook Client: 

Solution  1 - Microsoft’s Connected Experiences is disabled. 

1. Open your Outlook client.
2. Go to File → Options → Trust Center → Trust Center Settings
3. Click on Privacy Options → PrivacySettings → (tick) to enable optional connected experiences. 

It is recommended to use policy settings to manage privacy controls for Microsoft 365 Apps for enterprise, learn more here.

Solution 2 - The end-users reading pane might be disabled.  

By default, the Outlook reading pane is set as active to the right of each end-user’s mailbox. Setting the reading pane to “Off” will hide the Report as Phishing add-in from Outlook’s main screen. The add-in will still appear when the end-user reads their messages in a new window.

1. Open your Outlook client
2. Click on the “view” tab in the navigation pane
3. Choose Reading Pane.
   

   

4. Set the value to Right / Bottom. 
   

   

Please note, by default, Outlook shows the Reading pane to the right of the folders and messages. If this option is marked as “Off”, our add-in will appear only if the end-user opens the message in a new window (double-click action) 

Solution 3 - Customize The Ribbon.

1. Open the Outlook client
2. Right-click on the Outlook ribbon > Customize the Ribbon…  
   

   

3. Search for the IRONSCALES add-in in all the sub-folders.
4. Move the IRONSCALES add-in to the Home (Mail) folder – Click here for a demonstration.
5. Click OK.

Still need help?  Please send us an email at [email protected] and we will gladly assist you.